We help you keep track of where your live rock or corals order is
when it's enroute to you. After your order has been shipped,
you will receive your airline and airbill information.
This is very important information, as you will need
your airway bill number with you when you pick up your shipment.
Remember that it's always extremely important to be in
contact with your local cargo office to confirm that your shipment
has arrived and is ready for pick-up before going to the airport.
The amount of time required to unload the planes varies
based on the airport, some can be only a half hour or less,
while others can be two hours or more. It's very important
that you receive confirmation of an ON-HAND status ...
"Ready and Available for Pick-up," unless you do
not mind possibly going there to wait.
There are several methods that can be used to conveniently
track your shipment so you know when it will be arriving.
To learn the status of your order after it's been shipped
to get an idea of when it will be arriving, we often use the
tracking services provided by the airlines on the Internet.
This can be used to estimate the arrival time or confirm
the arrival, but do not always let you know if your
shipment is actually ready for pick-up, so a phone call
to verify is important.
Sometimes driving directions are available online,
or an airline cargo representative can be contacted if you
need directions to the cargo office at the airport.
The cargo area is usually at a different site than the
passenger terminals, so be sure to ask where the cargo
office or cargo counter is located.
Your order should be picked up as close to the time in which
it becomes available as possible ... this is normally one to two
hours after the actual arrival time of the flight. So, a shipment
arrives at 1 p.m., it will normally become available for pick-up
between 2 p.m. and 3 p.m.
Remember that your shipping will be paid directly to the airline
when you pick up your order. Again, take your airbill number
with you. Once you have found out that your shipment has arrived,
is available for pick-up, and where it will be waiting for
you, you're all set to go!
(800) 533-1222
Related pages ...
Our Toll-free Phone:
(866) 874-7639
(855) 225-8086
Monday through Friday from 9:00 a.m. to 5:00 p.m. (Central Time)
