Welcome to Our Customer Service Corner

"How may we help you?"

Customer service for us is mostly about treating our customers in a way that we would like to be treated ourselves if we were in their shoes. That's why we do our best to keep our customers informed ... from the time an order is placed, to the time it is in our customer's hands ... and even a little beyond that!

We try to make the entire process as easy and enjoyable as possible. We are not only on YOUR side here, but we take your experience and satisfaction personally. This means working hard at making sure you know the "when and where" of your order or shipment as quickly as we get the information and answering your questions as they come up ... either ahead of time with the various pages on our website, or, personally, with e-mail communication if you have any questions along the way.

We enjoy receiving comments of appreciation from our satisfied customers regarding our service. Here are some comments that have been received by us, we thought we'd share some of them with you here ...

Thanks for your customer service and your company's quality product ...
- Darren G.

I knew there was a reason I loved you folks so much. You care.
- Cedric W.

Dealing with your company has been a great experience.
- Troy G.

Your company is one of the best I have worked with. Please keep up the good work.
- David P.

Again, thanks for your professionalism and great service.
- Shawn G.

The main reason I went with Livestockusa was because of you and your customer service. Your quick responses to my questions made the difference.
- Lynn V.

Your telephone call to me this morning was greatly appreciated. That literally made the difference between picking my rock up an hour later or picking it up 8 hours later (LONG STORY !). Anyway, the rock looks INCREDIBLE !!!!!! I would endorse you guys in a heartbeat !!!
- Joe D.

Thanks again for being so professional and I look forward to my next purchase from your company.
- Ron B.

I want to say thank you so much for the outstanding service you and your company has provided me! It has been an absolute pleasure doing business with you.
- Sam N.

I am so pleased and really appreciate the excellent customer service. It's rare these days to find companies that under promise and over deliver. Thanks again for the wonderful service!!!!
- Greg V.

Hey, thanks for checkin in, the rock is great ... most of the sponges even survived ... I am very impressed. Thank you for the great business ... I have recommended your company to my friend and I will use you guys in the future.
- Mark D.

Thanks again, you have been good to work with and the rock is really good.
- Tim M.

I just want to say thanks for your support and attention to my shipment ... I'm glad I decided to order my live rock with your company. I will recommend your live rock to my friends in the hobby.
- Adrian T.

Thanks for the $ refund ... can't imagine a company that has such ethics....I can only hope my children will have such high standards in their life. Thanks again.
- Lezli W.

Thank you again for your promptness and honesty. I value this in a business. Another satisfied customer.
- Neil B.

Thanks to all of our customers who have sent us such nice messages ... it really makes us feel that we are doing our job well, and the reward of such comments means a lot to us.

While we strive for 100% customer satisfaction, and often "exceed" that with overly-delighted customers, an occasional situation may arise which requires attention, and there can be situations which are not within our control, especially when dealing with shipments from overseas (air freight), which we do our best in handling. But, some things don't always work out the way we've planned (no matter how hard we try), and it's not always possible to please everyone all the time ... but, we can try!

Related pages ...

Our customer comments page is by design completely unsolicited. We only ask permission for usage of the exact real responses we receive. 99.9% of our customers are happy and have glowing positive experiences ... this is not an accident ... it's on purpose. That is the way we planned it, and usually, it works great!

Also unsolicited, these photos shared by some of our customers are great to see ... viewing the live rock after it has been aquascaped really shows the character of the different types of live rock!

A little background about our company.

About our presentation of "The Thread" ...

Knowing what to do (or what not to do) when a problem arises can be crucial to your enjoyment of your hobby. Workable solutions can be achieved as long as both sides are fair and honest, without these, it's much harder to arrive at good solutions.

The following page will introduce you to a scenario that you may find interesting, which teaches all sorts of lessons, we hope you will enjoy our presentation of ...

Our Toll-free Phone:

(866) 874-7639

(855) 225-8086

Monday through Friday from 9:00 a.m. to 5:00 p.m. (Central Time)

Our E-mail

Phone: (866) 874-7639 or (855) 225-8086
E-mail: birdfish@livestockusa.org
Mon-Fri, 9am-5pm Central

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