Customer service for us is mostly about treating
our customers in a way that we would like to be
treated ourselves if we were in their shoes.
That's why we do our best to keep our customers
informed ... from the time an order is placed, to
the time it is in our customer's hands ... and
even a little beyond that!
We try to make the entire process as easy
and enjoyable as possible. We are not only
on YOUR side here, but we take your experience
and satisfaction personally. This means
working hard at making sure you know the
"when and where" of your order or shipment
as quickly as we get the information and
answering your questions as they come up ...
either ahead of time with the various pages
on our website, or, personally, with e-mail
communication if you have any questions
along the way.
We enjoy receiving comments of appreciation
from our satisfied customers regarding our
service. Here are some comments
that have been received by us, we thought
we'd share some of them with you here ...
Thanks for your customer service and your company's quality product ...
- Darren G.
I knew there was a reason I loved you folks so much.
You care.
- Cedric W.
Dealing with your company has been a great experience.
- Troy G.
Your company is one of the best I have worked with.
Please keep up the good work.
- David P.
Again, thanks for your professionalism and great service.
- Shawn G.
The main reason I went with Livestockusa was because of you and
your customer service. Your quick responses to my questions
made the difference.
- Lynn V.
Your telephone call to me this morning was greatly appreciated. That literally made the
difference between picking my rock up an hour later or picking it up 8 hours later (LONG STORY !).
Anyway, the rock looks INCREDIBLE !!!!!!
I would endorse you guys in a heartbeat !!!
- Joe D.
Thanks again for being so professional and I look
forward to my next purchase from your company.
- Ron B.
I want to say thank you so much for the
outstanding service you and your company
has provided me! It has been an absolute
pleasure doing business with you.
- Sam N.
I am so pleased and really appreciate the
excellent customer service. It's rare these
days to find companies that under promise
and over deliver. Thanks again for
the wonderful service!!!!
- Greg V.
Hey, thanks for checkin in, the rock is great ...
most of the sponges even survived ... I am very
impressed. Thank you for the great business ...
I have recommended your company to my friend
and I will use you guys in the future.
- Mark D.
Thanks again, you have been good to work with
and the rock is really good.
- Tim M.
I just want to say thanks for your support and attention
to my shipment ... I'm glad I decided to order my
live rock with your company. I will recommend
your live rock to my friends in the hobby.
- Adrian T.
Thanks for the $ refund ... can't imagine a company
that has such ethics....I can only hope my children
will have such high standards in their life.
Thanks again.
- Lezli W.
Thank you again for your promptness and honesty.
I value this in a business. Another satisfied customer.
- Neil B.
Thanks to all of our customers who have sent
us such nice messages ... it really makes us
feel that we are doing our job well, and the
reward of such comments means a lot to us.
While we strive for 100% customer satisfaction, and
often "exceed" that with overly-delighted customers,
an occasional situation may arise which requires attention,
and there can be situations which are not within our control,
especially when dealing with shipments from overseas
(air freight), which we do our best in handling.
But, some things don't always work out the way
we've planned (no matter how hard we try),
and it's not always possible to please
everyone all the time ... but, we can try!
Related pages ...
Our customer comments page is by design completely
unsolicited. We only ask permission for usage of
the exact real responses we receive. 99.9% of our
customers are happy and have glowing positive
experiences ... this is not an accident ...
it's on purpose. That is the way we planned
it, and usually, it works great!
Also unsolicited, these photos shared by some of our
customers are great to see ... viewing the live rock
after it has been aquascaped really shows the character
of the different types of live rock!
A little background about our company.
About our presentation of "The Thread" ...
Knowing what to do (or what not to do) when a problem
arises can be crucial to your enjoyment of your hobby.
Workable solutions can be achieved as long as both
sides are fair and honest, without these, it's
much harder to arrive at good solutions.
The following page will introduce you to a scenario
that you may find interesting, which teaches all
sorts of lessons, we hope you will enjoy our
presentation of ...
Our Toll-free Phone:
(866) 874-7639
(855) 225-8086
Monday through Friday from 9:00 a.m. to 5:00 p.m. (Central Time)
