Your live rock, corals, or fish are ordered specifically for you.
Since we are not a stocking warehouse, and your
order for livestock is sent overseas to be filled,
there is a complex process which occurs from the
moment your order is placed. The fish business
runs on a pay to play basis. We have to pay for
your order when we place it.
Cancellation of your order is only possible during
certain points of the ordering process. It is usually
possible to cancel immediately after placing your
order (within 24 hours), only if your livestock
has not already either been packed or shipped
from overseas. Our Friday is their Saturday and they
ship Saturday for Sunday arrival to LAX.
So if you order at the order cutoff deadline on Thursday,
there isn't time to stop anything on Friday. It
is already Saturday, ship day, over in Indo, Bali, etc.
If you don't wait until cutoff to order and order
say on Wednesday, then you have a day.
In other words, if you place an order Thursday at
cutoff and we immediately pay for it, sending it
overseas to be filled, we cannot cancel it as it is
already in progress. We have paid for it, they are
getting your order together by the next morning.
Within the first 24-hour period (if your order is not
already in the process of being packed or shipped),
if your order is placed ahead of Thursday weekly cutoff
day, if needed, you may cancel your order. But, please
note that at this point in the process, we have already
determined your airline, possibly made bookings, and have
made necessary preparations for your shipment, such as airbill
paperwork. All of this takes time and effort.
Due to this, we ask that you please make your
ordering decision carefully so there is no
need to cancel your order. Please plan in
advance, and during certain times of the year
when there may be delays or closures overseas
due to CITES permits, foreign or our holidays,
weather events, plane or freight space issues, etc.,
please be prepared to be patient under these or
other unforeseen circumstances that may occur.
If you should find a need to cancel your order,
and it is possible to do so, you will receive an
electronic refund to your Paypal or credit card account.
Of course, we always regret if you elect to cancel
your order, as we are confident that you would have
been pleased with your purchase.
If you have any questions or need ordering
advice or suggestions, please do not hesitate
to contact us. We would rather answer all your
questions in advance so there aren't any later.
We will tell you if something is not coming in, or
when it is expected, before you order. If something
happens and we can't get something after you have
ordered, we will refund the purchase price in full,
of course.